LIVE Q&A recordings

All live sessions bundled in one place for you to watch when it best suits your schedule.
Episode 1: Why your customer centricity transformation might be failing
🇬🇧LIVE Q&A webinar | Customer Centric Change
37 mins
🇬🇧Blog | To transform an organization is like playing Rubik’s Cube
🇩🇪Blog | Eine Organisation zu verändern ist wie Rubiks Cube spielen.
Episode 2: Meaningful CX goals for employees
🇬🇧Live Q&A webinar | Meaningful CX goals
37 mins
🇬🇧Blog | The dangers of giving NPS goals to everyone in your organization!
🇩🇪Live Q&A Webinar | Sinnvolle CX Ziele
21 mins
🇩🇪Blog | Warum es gefährlich ist, allen Mitarbeitenden NPS Ziele zu geben!
Episode 3: Cutting costs with CXM
🇬🇧Live Q&A Webinar | Cutting Costs with CX
31 mins
🇬🇧Blog | Cutting costs with CX
🇩🇪Blog | Mit CX Kosten senken
Episode 4: Successful project management in CXM
🇬🇧Live Q&A Webinar | Successful Project Management in CX
18 mins
🇬🇧 Blog | Belief is good, Proof is better.
🇩🇪Blog | Glaube ist gut, Beweise sind besser.
Episode 5: How to build solid business cases in CXM
🇬🇧Live Q&A webinar | Business Cases in CX
24 mins
🇬🇧 Blog | Leading CX from a faith to budget
🇩🇪Blog | CX vom Glauben zum Budget führen
🇬🇧Extra | Calculating the RoCX by Peter Dorrington
Episode 6: Strategy for a successful customer centric change
🇬🇧 Live Webinar _ Successful Customer Centric Change Strategy.mp4
26 mins
🇬🇧 Blog | The strategy for successful customer centric change
🇩🇪 Blog | Die Strategie für einen erfolgreichen Customer Centric Change
Episode 7: Misconceptions in Customer Centric Transformation
Live Webinar _ Misconceptions Customer Centric Change Transformation.mp4
17 mins
🇬🇧 Blog | Misconceptions in customer-centric transformation
🇩🇪 Bog | Irrtümer in der Kundenzentrierten Transformation